Team Members Wanted

Customer Service Representative

Classification : Entry-Middle Level
Date : Apr 2017

JOB DESCRIPTION

Summary/Objective

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Serves customers by providing information; responding to requests; resolving problems; collecting revenue.


Essential Functions

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance.
  • Collects revenue as well as receiving and recording payments.
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improves quality results by evaluating processes; recommending changes.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.

Competencies

  1. Verbal and Nonverbal Communication
  2. Conflict Resolution and Problem Solving
  3. Listening and Multi-tasking
  4. Customer Service
  5. Promoting Process Improvement
  6. Thoroughness
  7. Quality Focus
  8. Customer/Client Focus.
  9. Results Driven.


Rukamen adalah perusahaan start-up yang bergerak dibidang listing dan database apartemen di Indonesia. Kami berlokasi di Kebun Jeruk - Jakarta Barat. We believe in having a good time while doing what we love, and we do love what we do.

Rukamen adalah tempat pencarian listing jual dan sewa apartemen termudah dan terlengkap di Indonesia. Temukan informasi apartemen di Jakarta, Bogor, Depok, Tangerang, Bekasi, Surabaya, Bandung, Bali, Batam.

Contact Us :   0812 1212 3 503

Saleshack
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